We are pleased to offer Delivered Duty Paid (DDP) shipping for all orders to the United States. This means import duties are covered in advance — no unexpected charges on delivery. Please note that state and federal taxes are not included and remain the sole responsibility of the buyer.

Yes, we ship worldwide from Singapore. All international orders are shipped with a tracked shipping service — your tracking number will be provided once your order is dispatched. Please refer to our Shipping Policy for full details.

Yes. We offer free shipping within Singapore with no minimum order amount, and free international shipping on orders over US$50 equivalent. Please refer to our Shipping Policy for full details.

Our store base currency is SGD. You can select your preferred currency — including USD and GBP — using the currency selector at the bottom of the page. Please refer to our Payment Policy for more details.

We accept VISA, MasterCard, American Express, Google Pay, Apple Pay, and Grab Pay. Please refer to Payment Policy for more details.

Duty and tax rules vary by country and are subject to change. We recommend checking with your local customs authority for the most up to date information before placing your order.

For EU and UK duty and tax information, please refer to our Shipping Policy. Should you have any questions, please feel free to contact us.

Each piece is handcrafted to order in our workshop. Please allow 5–8 business days for your order to be made before it is dispatched. You will receive a shipping confirmation email once your order is on its way. For estimated delivery times after dispatch, please refer to our Shipping Policy.

Your security is our priority. Our store is powered by Shopify, which is fully PCI DSS compliant and uses SSL encryption — ensuring all information transmitted on our site is safely encrypted and private. You will see a padlock icon in your browser address bar and our URL begins with https:// as confirmation. For more details, you can refer to Shopify's security documentation.

Start by measuring your wrist size and the lug width of your watch. Our Watch Strap Size Guide covers everything you need — lug width, strap length, thickness, and a full size chart. You can also find a Size Guide link directly above the Add to Cart button on each product page. If you need further assistance, please don't hesitate to contact us.

No — creating an account is optional. You can place an order and check out as a guest without registering. Creating an account does allow you to track orders and view your order history more easily.

You will receive an email confirmation once your order has been placed, and a second email when your order has been dispatched. If you don't receive a confirmation email, please check your spam or junk folder — or contact us and we'll be happy to help.

If your order has not yet been shipped, we can make changes for you. Please contact us as soon as possible with your order number and the details you'd like to update — we will do our best to accommodate your request before your order is dispatched.

We have a 30-day return policy. If for any reason you are not satisfied with your purchase, we will gladly accept a return for exchange or refund within 30 days of receiving your item. Please refer to our Return & Exchange Policy for full details.